LOG SERVICE CALL

SUBMIT YOUR SERVICE CALL BELOW

Please complete the following fields to log a service call. We will reply to your email within 24 hours (ex. public holidays & weekends).

This online service facility is only available for products that have been manufactured and installed by Franklyn.

A call-out fee will be charged for service calls of products 3 years after installation. To check individual product guarantees and warranties, visit the product pages on this website.

Non-warranty service call charges Callout fee includes first 20 minutes onsite $147.00 inc GST + parts
Every minute thereafter $3.28 inc GST per minute

If a product poses an immediate SAFETY RISK, please phone our office without delay.

Log_Service_Call_Form

ARE YOU THE ORIGINAL PURCHASER? *

CUSTOMER'S NAME *

CONTACT PHONE *

INSTALLATION DATE *

INVOICE/QUOTE NUMBER

 

INSTALLATION ADDRESS *

 

Please indicate which product you are having a problem with:

ROCHEDALE Head office - Showroom

15 Brickworks Place, Rochedale (off Gardner Road)

07 3245 9200

Opening Times Monday to Friday: 8:30am - 5:00pm - Saturday: 8:30am - 3:00pm,

CLOSED LABOUR DAY

VIEW ROCHEDALE MAP - DETAILS

Carseldine Showroom

Carseldine Homemaker Centre 1915 Gympie Rd

07 3261 6122

Opening Times Monday to Friday: 8:30am - 5:00pm - Saturday: 8:30am - 3:00pm,  Sunday: 10:00am - 3:00pm,

CLOSED LABOUR DAY

VIEW CARSELDINE MAP - DETAILS

CLEVELAND Showroom

42 Shore Street West, Cleveland

07 3708 1660

Opening Times Monday to Friday: 8:30am - 5:00pm - Saturday: 8:30am - 3:00pm,

CLOSED LABOUR DAY

VIEW CLEVELAND MAP - DETAILS

TINGALPA Showroom

Home Consortium - 261 New Cleveland Road, Tingalpa

07 3708 1655

Opening Times Monday to Wednesday: 8:30am - 5:30pm Thursday: 8:30am - 8:00pm, Friday: 8:30am - 5:30pm Saturday: 8:30am - 5:00pm, Sunday:9:00am - 4:00pm,

CLOSED LABOUR DAY

VIEW TINGALPA MAP - DETAILS

NORTH LAKES Showroom

Home Consortium - 77-95 North Lakes Drive, North Lakes

07 3708 1666

Opening Times Monday to Friday: 9:00am - 5:30pm Saturday: 9:00am - 5:00pm, Sunday: 10:00am - 4:00pm,

CLOSED LABOUR DAY

VIEW NORTH LAKES MAP - DETAILS

GOLD COAST Showroom

Homeworld - 23/502 Hope Island Rd Helensvale

07 5639 0300

Opening Times Monday to Friday: 9:00am - 5:30pm Saturday: 9:00am - 5:00pm, Sunday: 10:00am - 4:00pm,

CLOSED LABOUR DAY

VIEW GOLD COAST MAP - DETAILS

 

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