Franklyn is committed to protecting your privacy and serving you the best possible customer service.

Collection of information

Franklyn will only collect personal information when customers complete an only quote request form. This form asks only for your name, phone, email, suburb, and product of interested. If you choose to click ‘join our mailing list’, you will be added to this list.

What does Franklyn do with your personal information?

Franklyn use your personal information for the purposes of:

Responding to your quote request by phone

Responding to your quote request by email

If you have joined our mailing list you may receive product updates, news, and customer information regarding Franklyn.

Disclosure of personal information

Franklyn may disclose your personal information:

To third-parties we ordinarily engage for the above purposes.

Any person or entity to whom you have consented to Franklyn disclosing your personal information to; and

Any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.


You may request access to your personal information by contacting our customer service

If you believe that Franklyn holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment by Franklyn.

Franklyn will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure.


Opting Out

At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.

To opt out of receiving any further communication from Franklyn, email

Contact information

If you require further information regarding this policy or have any questions about its enforcement by Franklyn, please contact or call us on 3245 9200.

Franklyn website

When transmitting personal information from your computer to the Franklyn website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Franklyn will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Franklyn website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Franklyn website.

Updates to this privacy policy

Franklyn reserves the right to update this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Franklyn website.